Help

We're here to help

Browse our frequently asked questions to find the answers to any questions you have about the BK CROWNTM/MC Program. If you cannot find the answers you are looking for here, please click 'Contact Us' to submit a question.

  • What is the BK CROWNTM/MC Program?

    The BK CROWNTM/MC Program is bursting at the seams with amazing activities and delicious food. Every box even comes with a crown to wear and a code to help choose how BK® will give back. Go to a participating BURGER KING® restaurant and give your family the gift of the all-new BK CROWNTM/MC Program today.

  • What is BKCrown.com?

    At BKCrown.com, IMAGINATION IS KINGTM/MC. That's why we created a space to nourish creativity, inspiration and daydreams. We believe the sky should be the limit for learning, laughter and fun. BKCrown.com is a virtual playground for your children to play, interact, engage and help BK® give back to the community.

How the Leaderboard works

  • We want everyone to have fun, so we want to make sure you understand how the Leaderboard works and how we will have contests to give prizes to the top scorers on the Leaderboard. Be sure to get your parents to review this guide and the Official Rules with you:

    1) The Leaderboard and the Leaderboard Contests are for residents of the United States only. (Sorry--right now this isn't an option for our friends outside the U.S., but we hope to add more countries later.)

    2) In order to get ranked on the Leaderboard, you have to play the games.

    3) When you play the games you earn Crowns. For example, sometimes you will earn Crowns for solving a puzzle really fast, and sometimes you will earn them just for playing the game.

    4) If you're really good at the games and earn more Crowns than most of the people playing, we will post your username and the number of Crowns you've earned on the Leaderboard. There are two Leaderboards: One with the top scores for your state (from Alabama to Wyoming, the states in between and the District of Columbia!) and another one where we post the top scores for everyone in the United States.

    5) If you're really, really good you may win a prize. Click here to see the Official Rules and prizes for the current Leaderboard Contest.

    6) We will run several contests a year, with each contest lasting four to seven weeks. This means you will have many chances to play throughout the year, but the Crowns you accumulate count only for the current Leaderboard Contest. At the end of each contest the Leaderboard will reset to zero until the beginning of the next contest.

    7) This is REALLY IMPORTANT. You need to make sure your parents are registered on the BKCrown.com website. Why? We need to be able to contact them in order to send you a prize if you have won one.

    8) Remember to ALWAYS check with your parents before you do anything online!

    9) Have fun

    If you want to read the full Leaderboard Contest Official Rules, click here.

GENERAL INFORMATION

  • Is BKCROWN.com for kids of a certain age?

    Yes, BKCrown.com was created for children under the age of thirteen. The content on the website is geared towards that age group in particular, but anyone can access and register for BKCrown.com. Parents of children who want to register for BKCrown.com are encouraged to register to monitor their child's online activity and help their children become eligible to win prizes.

  • Does it cost any money to join BKCrown.com?

    No, BKCrown.com is free! Your child and you can register at any time by going to the website and clicking on the 'Register' link on the homepage.

  • Kid's Online Activity

    What information does Burger King Corporation collect from children? We only collect their first name, date of birth, gender and zip code when you or your child voluntarily registers as a user of BKCrown.com. To learn more, please read our privacy policy.

  • What type of communication will Burger King Corporation have with
    my child?

    None. Burger King Corporation may only contact you — the parent — at the email address you provide with information about topics you've opted in during the registration process or to let you know if your child has won a prize in the Leaderboard competition. If you would like to modify your communication settings, please visit the Parent Dashboard for your account.

Account Information

  • How do I reset my password if I lose it?

    If you cannot remember your password or your child's password for BKCrown.com please go to the login screen and click on the 'Forgot Password? link. Then follow the instructions to receive the password for your account.

  • If my child forgets his username, how can I recover it?

    Yes, BKCrown.com was created for children under the age of thirteen. The content on the website is geared towards that age group in particular, but anyone can access and register for BKCrown.com. Parents of children who want to register for BKCrown.com are encouraged to register to monitor their child's online activity and help their children become eligible to win prizes.

  • How do I update my preferences for receiving email from
    Burger King Corporation?

    You decide how much or how little email you receive regarding special promotions, website news, and more. Simply log in to your account and modify your communication settings to change your preferences.

  • How do I cancel my child's account or close my parent account?

    If at any point you'd like to close one or more child accounts that are associated with your parent account, simply log in to your Parent Dashboard and click on the 'Update' link. From there you will be given access to cancel the account. To close your Parent account, log in and click on 'Cancel This Account' from your Account area.

We're Here and Happy to Help

Do you have a question about our food or one of our Kids Meal toys? Maybe you just want to tell us about a recent BURGER KING® experience at one of our restaurants or online. Whether you have questions or comments, use the information below to reach out to us today.

  • By Mail

    Burger King Corporation
    Customer Relations Department
    5505 Blue Lagoon Drive
    Miami, Florida 33126

  • By Phone

    Consumer Relations: 1-866-394-2493

CONTACT US

If you have any questions in connection with this Website, please contact BKC Guest Relations:

  • Mailing Address:

    Burger King Corporation
    Guest Relations Program
    5505 Blue Lagoon Drive
    Miami, Florida 33126

  • Web:

    www.bk.com/contactus

  • Phone:

    1-866-394-2493